FAQ
How do I choose the right product for my needs?
You can choose the right product by considering your specific needs and referring to the product descriptions on our website. If you need further assistance, please contact us at (866)-394-2878 or email info@stickitanchorpins.com
How do I place an order?
You can place an order directly through our website. If you need assistance, please contact us at (866)-394-2878 or email info@stickitanchorpins.com
Can I change or cancel my order after it has been placed?
You may change or cancel your order within a specific timeframe. Please refer to our policies or please contact us at (866)-394-2878 or email info@stickitanchorpins.com.
Do you offer bulk, dealer, or wholesale pricing?
We offer bulk pricing for larger quantities. Contact us for further information.
What payment methods do you accept?
We accept major credit cards, PayPal, and other common payment methods.
Can I track my order?
Tracking information will be provided via email upon shipment.
Is insurance included in the shipping cost?
Yes, insurance is included at no extra cost to you.
What if my order arrives damaged or incomplete?
Contact us immediately if your order arrives damaged or incomplete, and we'll assist you with a replacement or refund.
What is your return policy?
We offer a 30 day return window. Product must be un-used and not damaged in any way. Contact us before shipping it to us as we cannot accept returns without prior approval. Buyer assumes return shipping costs and will not be refunded the shipping costs on the order sent to them. Restocking fee of 20% may apply.
How do I initiate a return or exchange?
Contact our support team at (866)-394-2878 or email info@stickitanchorpins.com to initiate a return or exchange.
How long does it take to process a refund?
Refunds typically process within 7-10 business days.
How do you ensure the quality of your products?
We ensure quality through rigorous testing and quality assurance practices.
How soon are orders shipped after they are received?
Orders are typically shipped within 1-2 business days after they have been received.
How much does shipping cost for sandbar anchor kits?
Sandbar anchor kits are shipped for a flat rate of $30.95 per box via UPS Ground.
How much does shipping cost for motor mounts and brakes only?
Motor mounts and brakes only are shipped for a flat rate of $12.95 per box via UPS Ground.
How much does shipping cost for accessories?
Accessories are shipped for a flat rate of $5.95 per box via USPS.
What is the estimated delivery time for orders?
The estimated delivery time is 1-5 non-holiday business days from the date of shipment for the lower 48 states. Please note that we cannot guarantee a specific delivery date due to potential carrier delays caused by weather or other circumstances.
Where are orders shipped from?
All orders are shipped from North Carolina.
